Refund policy
Unlimited Free Revisions
Before your order ships, you will receive a digital proof of your portrait via email. If anything needs adjusting — expressions, colors, background, outfits — just let us know. We offer unlimited free revisions until you are 100% happy with the result.
30-Day Money-Back Guarantee
If for any reason you are not satisfied with your finished portrait after receiving it, you may request a full refund within 30 days of delivery. Simply email us at hello@onceuponlove.com with your order number and reason, and we will process your refund promptly.
Damaged or Defective Items
If your portrait arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will send a free replacement at no additional cost.
How to Request a Refund
- Email us at hello@onceuponlove.com
- Include your order number and reason for the return
- Our team will respond within 24 hours
- Refunds are processed within 5-7 business days to your original payment method
Non-Refundable Items
Digital files and downloadable content are non-refundable once delivered.
Contact Us
Questions about returns? Email us at hello@onceuponlove.com — we are here to help!