Shipping & Delivery

Effective November 3, 2026.

Once Upon Love personalized canvas portraits are sold by ROTIV VENTURES LLC (Wyoming, USA). Production and carrier delivery are separate stages.

Where we ship

We offer standard shipping to eligible addresses in the contiguous United States. Alaska, Hawaii and international destinations are not included. Check your delivery details carefully before placing an order.

Shipping cost

Standard shipping is free for our custom canvas portraits to eligible destinations. Any optional delivery service and its charge will be shown before you pay. Prices and payments are in U.S. dollars.

Production time

Production normally takes 2–5 business days. Orders without an Artist Refinement Request proceed using the selected artwork. If your original order includes an Artist Refinement Request, the artist refines the artwork and you approve the revised version before production starts. Refinement and approval time are additional to the production and delivery estimates.

Delivery time

Carrier delivery usually takes another 3–7 business days after production. Allow an estimated 5–12 business days for production and delivery combined, plus any refinement and approval time. Business days exclude weekends and holidays. These are estimates, not guaranteed arrival dates.

Tracking and address corrections

We send tracking information by email when your order ships. Contact hello@onceuponlove.com promptly if you notice an address mistake. We will check whether the order's stage allows a change. Routine address or order changes cannot be accommodated after handoff to the carrier.

Delayed or missing orders

If we cannot ship within the timeframe promised when you ordered, we will notify you and provide the delay-consent or cancellation and refund options required by applicable law. If tracking appears stalled or your order has not arrived, contact us with the order number so we can investigate with the carrier. Handoff to a carrier does not remove mandatory rights or remedies.

Damaged deliveries

If your canvas arrives damaged or defective, contact us within 30 days of delivery with your order number and clear photos of the problem and relevant packaging. We will arrange a free replacement, including replacement shipping, and handle any carrier claim. See our Returns, Refunds & Replacements Policy.

Existing orders and questions

For orders already placed, we honor the applicable promises and conditions presented when you ordered. This update does not retroactively remove them. Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.

For delivery help, contact hello@onceuponlove.com.